SanNovaTECH

SANNOVA POS SUPPORT

A little guidance for your next step.

Find product help, prepare a useful issue report and read the official support information.

Before asking for help

Check the application version and note the task you were trying to complete. For printer or scanner questions, include the hardware model and connection type.

Make your report easy to follow

  1. Your device model and operating-system version.
  2. The SanNova POS version shown in the application.
  3. The steps you took, what you expected and what happened.
  4. An error message or screenshot with private information removed.

Protect your shop data

Keep regular local backups and store a safe copy. Do not post backups, customer records, passwords or account recovery codes in a public support group.